Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Computer System Change Update
- New
14/11/2019
Over the next couple of weeks we will be sending an email to all of our previously registered online service users, this email will provide you with a link to sign up to our new SystmOne online patient portal. View our guide of SystmOne to find ou Read more
Flu Clinic for Eligible Children - Update
- New
12/11/2019
We are holding a drop-in flu clinic for eligible children; those who are “at risk” and 2 years of age on Saturday 23rd November at Kingsway Health Centre from 8-11am. Unfortunately, due to national shortages of the nasal flu vaccine we are not Read more
Autumn Newsletter
- New
25/10/2019
Autumn 2019 PPG Newsletter Read more
Child Nasal Flu Update
- New
25/10/2019
Child Nasal Flu Update Child Nasal Flu Update: We are due to receive some childhood nasal flu vaccines soon, we will let patients know as soon as they are available and how they can book their child in. We are sorry for the delay. Read more
Services for Sexual Health Drop in!
03/10/2019
IT System Change
- New
03/10/2019
In November, this practice will be moving to a new clinical system, during this time patients will unfortunately experience reduced services. Many practices in Gloucester and Cheltenham use a clinical system called ‘SystmOne’. This system will Read more
Surgery to Close for Staff Training
19/09/2019
Flu
12/09/2019
Drop in Flu Clinics - No need to book an appointment
12/09/2019
10 top tips to get the most out of your GP appointment
19/07/2019
Artlift
19/07/2019
Friends Against Scams
19/07/2019
ASAP Campaign
19/07/2019
Marie Curie Charity
19/07/2019
Local bus services are changing on the 4th August
19/07/2019
Spring 2019 Newsletter
19/07/2019
Severnvale Surgery’s opening hours will be changing
18/07/2019
MMR Vaccinations
18/07/2019
Kingsway Health Centre - Completed and Open
18/07/2019
Prescription Requests
18/07/2019
Car Parking
18/07/2019
Surgery Closure
18/07/2019
Hay Fever
07/05/2019
New Patients
12/01/2019

Rosebank Health

Rosebank Health
CQC Inspected and Rated
Good

Rosebank Health

Rosebank Surgery is currently OPEN.

Kingsway Health Centre is currently OPEN.

Severnvale Surgery is currently CLOSED.

Rosebank Health

News

Rosebank Health

Rosebank HealthCQC Inspected and RatedGood

Rosebank Health

Rosebank Surgery is currently OPEN.

Kingsway Health Centre is currently OPEN.

Severnvale Surgery is currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Rosebank Health

News

Rosebank Health
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):