Contact us with SystmConnect
You can contact a doctor, nurse or other healthcare professional online using a website called SystmConnect.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- Submit a SystmConnect form (SystmConnect is available Monday to Friday, 8am to 6:30pm)
- phone us on 01452 543 000, the phone lines are open Monday to Friday, from 8am to 12:30pm and then from 2pm until 6pm and speak to a member of our reception team
- visit the surgery and speak with a receptionist
Please be aware that the receptionist will need to ask you a series of questions from a proforma template, for all GP or urgent care and physiotherapy appointments in order for them to submit a SystmConnect form on your behalf.
For clinically urgent requests you will be contacted as soon as possible, for everything else you will receive a response within 48 hours. Where possible, we will assign your query to your preferred GP, although this may not always be feasible e.g. if the GP is away or not working within the specific turnaround time-frame.
We would like to remind you that all of our staff adhere to strict terms of confidentiality.
Routine appointments
To request a routine appointment up to 2 weeks in advance during opening times:
- Submit a SystmConnect form (SystmConnect is available Monday to Friday, 8am to 6:30pm)
- phone us on 01452 543 000, the phone lines are open Monday to Friday, from 8am to 12:30pm and then from 2pm until 6pm and speak to a member of our reception team
- visit the surgery and speak with a receptionist
- use your NHS account (through the NHS website or NHS App) or SystmOnline Patient Services to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline Patient Services
- phone us on 01452 505 256 during opening times
- reply to your appointment reminder text message using the link provided
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are only available to those who are too ill to come to the surgery. If you think you need a home visit, please phone the surgery if possible before 10:30am.
Please note that a member of the clinical staff may ring you before a visit to establish the urgency of your request.