The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you, e.g. from district nurses and hospital services.
• To help you get other services, e.g. from the social work department. This requires your consent.
• When we have a duty to others, e.g. in child protection cases. Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and Administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Patient recording consultations

Introduction

At Rosebank Health, we are committed to providing a safe, respectful and private environment for both our patients and our staff. Please see below our guidelines on recording, filming, and social media usage within the practice to help maintain these standards.

Guidelines for recording and filming

• 1. Recording consultations with Clinicians – Patients may request to record their medical consultations for personal use. This can help patients remember important details about their care and share information with family members.
  
  Patients are not permitted to record their consultations without prior approval from their clinician or the Practice Manager in order to ensure transparency and mutual understanding during your consultation. Patients must state the reasons for the need in which to record their consultation and must be prepared to share a copy with the clinician should they request it. 
• 2. Recording in public areas and reception – Recording in public spaces, including the reception area is not permitted without explicit permission from staff and other attendees present. This policy exists to protect the privacy and confidentiality of everyone at the practice, as some individuals may be uncomfortable being filmed or photographed.
  
  Unauthorised recording in these areas may infringe on the privacy rights of others and could lead to legal consequences under data protection laws.
• 3. Social media and posting recordings – Social media should not be used to post any recordings taken within the practice, especially if they include images or audio of other staff, patients or consultations.
  
  Posting recordings or consultations without consent can be a serious privacy violation and may lead to legal action or the discontinuation of the patient-practice relationship.

Training

There is no formal training in order to implement this policy as the document is intended to be comprehensive.

All new staff to who this policy is relevant to will be expected to familiarise themselves with the principles of this policy as part of their induction process.

Review

This policy will be reviewed every three years or more frequently where changes to practice policy or procedures have an impact or where external or legislative changes deem it necessary.