Rosebank Surgery

Rosebank Surgery is a Covid vaccination centre. This means that Rosebank Surgery will be closed for everything other than vaccines on those days.

You can still contact the surgery via the phone, the Contact the Practice form and Severnvale Surgery, Kingsway Health Centre and Bartongate Surgery will remain open as normal.

EConsult

You can request a consultation with a GP by clicking ‘consult your GP online’. You will then fill out an online form, so we know how best to help you. For clinically urgent requests you will be contacted as soon as possible. For everything else you will receive a response to your eConsult within 48 hours.

EConsult is available from 08:00-16:00 Monday – Friday.

Patients will still have access to self-help and pharmacy via eConsult at all other times.

Bank Holidays

Our surgeries will be closed on Bank Holidays.

Protected Learning Time

The surgery will be closed for Protected Learning Time and Clinical Governance on the following dates:

• Wednesday 25th May 2022 from 13:00
• Wednesday 13th July 2022 from 13:00
• Wednesday 12th October 2022 from 13:00

Telephone Lines

Our appointment phone line is open 08:00 – 12:30 then 14:00 – 18:00.

For emergencies our phone lines are available from 08:00 – 18:30

We are currently experiencing high levels of phone calls, whilst also dealing with multiple members of our team off sick or isolating. This has resulted in longer wait times for us to answer your query. If you would prefer not to wait, you can request a consultation: click on ‘consult your GP online’ to fill out an online form, so we know how best to help you. For clinically urgent requests you’ll be contacted as soon as possible. For everything else you will receive a response for your eConsult within 48 hours.