Rosebank Surgery

From Thursday, 2nd April, Rosebank Surgery is a Covid-19 hub. This means that Rosebank Surgery is shut for all normal services.

You can still contact the surgery via the phone, the Contact the Practice form and Severnvale Surgery and Kingsway Health Centre will remain open as normal.

Patients with Covid-19 symptoms from across the city will be seen at the hub by appointment only.

EConsult

You can request a consultation with a GP by clicking on consult your GP online, you will then fill out an online form so we know best how to help to help you. For clinically urgent requests you will be contacted as soon as possible, for everything else you will receive a response to your e-consult by 18:30 the following working day.

E-consult is available from 08:00-16:00 Monday – Friday.

Patients will still have access to self – help and pharmacy via e-Consult at all other times.

Bank Holidays

Our surgeries will be closed on the following Bank Holidays:

• Summer bank holiday 30/08/2021
• Substitute Christmas Day 27/12/2021
• Substitute day (for Boxing Day) 28/12/2021

Protected Learning Time

The surgery will be closed for Protected Learning Time and Clinical Governance on the following dates:

• Thursday 8th July, 2021: 12.00-17.00
• Wednesday,13th October 2021: 14:00 – 17:00
• Wednesday, 24th November 2021: 14:00 – 17:00

Telephone Lines

Our appointment phone line is open 08:00 – 12:30 then 14:00 – 18:00.

For emergencies our phone lines are available from 08:00 – 18:30

We are currently experiencing high levels of phone calls, whilst also dealing with multiple members of our team off sick or isolating. This has resulted in longer wait times for us to answer your query. If you would prefer not to wait, you can request a consultation click on consult your GP online, you will then fill out an online form so we know how best to help you. For clinically urgent requests you’ll be contacted as soon as possible for everything else you will receive a response for your eConsult by 18:30 the following working day.