New Telephone System

Rosebank Health is pleased to announce that we are installing a new telephone system this week across all four of our sites. Our main number (01452 543000) will stay the same, however we will be introducing some exciting new functions, which include:

  • Queue position announcements
  • Call back facility to retain your position in the queue
  • Bartongate Surgery will be fully integrated
  • Call recording

In response to patient feedback the surgery has decided to invest in this new phone system. It is a big change for surgery which is the result of months of work and planning and includes the replacement of all our phone lines and over 100 handsets across all four sites. Please bear with us whilst we go through these improvements.

Our new phone system will record all calls to and from the practice to protect our patients and healthcare professionals, we will also occasionally use recordings for staff training and quality control.